Windows Media conversion or playback problems

• The conversion fails abruptly
• After converting a WMV or other Windows Media file to AVI or MPEG the playback is jerky or out of sync.
• Only part of the file has been converted.
• After conversion the new file has no audio.
• The file converter starts but then stops and does nothing.

These sorts of problems seem to be a particularly prevalent with movies that were created in Windows Movie maker version 1. You can upgrade to the new version free from the Windows Update site.

The source file may have a damaged index or perhaps you don't have the codec that was used to create your source movie.

If the index is at fault (usually results in incomplete file conversion) you can re-index the source file with Microsoft's Windows Media File Editor that comes with the Media Encoder.

Windows Media Web Site

Series 9 Encoder

To index a Windows Media file use the Windows Media File Editor

If the preview panel is blank you'll need to download the correct Windows Media codec for your source file.

Windows Media 9 Series Codecs Installation Package

822 KB  4 mins. @ 28.8 kb

Windows Media Codecs 8.0 Installation Package

734 KB  4 mins. @ 28.8 kb

Windows Media Video 9 VCM

638 KB  3 mins. @ 28.8 kb

If the preview displays and the file can be played, from the main File menu select Save and Index or Save As and Index.

If the codec is at fault you can download the latest codecs for Microsoft at the below URL:

http://www.microsoft.com/windows/windowsmedia/download/default.asp

For your convenience, we have stored the files on our server as well.

Windows Media 9 Series Codecs Installation Package

For network administrators who wish to deploy the Windows Media Audio and Video codecs, there is a codec installation package designed to enable network administrators to deploy these codecs within their network. This package only supports version 7.0 and later of the Windows Media Player, and Media Player for Windows XP.

822 KB  4 mins. @ 28.8 kb

Windows Media Codecs 8.0 Installation Package

To support older Windows Media codecs using Media Player 6.4, the Windows Media 8 Codec Install Package is available. Network administrators who wish to deploy Windows Media Audio and Video codecs for version 7.0 and later of Windows Media Player should use Windows Media 9 Series Codecs Package.

734 KB  4 mins. @ 28.8 kb

Windows Media Video 9 VCM

This Video Compression Manager (VCM) based version of the Windows Media Video 9 encoder/decoder will enable legacy encoding and editing applications to support the Windows Media Video 9 codec in file containers such as AVI.

638 KB  3 mins. @ 28.8 kb

Additional keywords: Reindex WMV, reindex asf, WMV codecs, reindex, re-index